2. Are You The Clear Choice?
Consumers flow in the direction of the greatest percieved benefit or value.
This idea must be on your mind on a daily basis. It is a crucial "Law of Business", and you will directly influence your organization for better or worse, depending on how well you understand this law.
The policies made, procedures developed, standards crafted, environment created, and attitudes projected, these things ultimately become a significant factor in your ability to make and keep customers.